Frequently asked questions:

If you can't find the answer to your question don't hesitate to reach out.

Q: I am missing a piece / a piece is damaged, what now? 

A: Send an email with your order number and the missing / damaged parts. I keep extra bricks on hand and will send them out the next business day.

 

Q: Do you ship internationally?

A: Yes, international rates start at ~$15 with USPS. 

 

Q: Do Imperial Brickz sets use real LEGO bricks? 

A: Yes, Imperial Brickz sets come with only new condition LEGO bricks but remember that bricks sold from LEGO come in bags with other parts and are subject to wear so they may not all be perfect. I do my best to sort out overly damaged bricks but if you find one let me know and I will send a replacement!

 

Q: Do sets come with instructions? 

A: Yes, all sets include a QR code for the pdf instructions.  

 

Q: If I buy instructions will I receive a parts list? 

A: Yes, you can upload the parts list (XML file) here.

 

Q: What if I put the wrong address?

A:If your order still hasn't shipped I can change it. If your order is returned due to an insufficient address you will have to pay for a new label or your order will be canceled.

 

Q: How do I sign up for Galactic Rewards?

A: Click here or tap the gift icon in the bottom right corner of your screen, sign up for FREE!

 

Q: Why do your BrickHeadz cost so much more than the official ones? 

A: Each BrickHeadz contains a unique combination of unique bricks. To get all these bricks together in new condition you have to order from multiple different stores making the cost of bricks go up. Example here.

 

Q: What is an XML file?

A: The XML file a parts list that your computer can read. You can upload the file to BrickLink and it will automatically create a list with all the parts you need. This also gives you the option to buy the bricks from individual sellers on the site. Just remember all Imperial Brickz sets come with only new condition bricks.

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